Tampa City Council Concerned about Verizon's Customer Service

Two members of Tampa's city council want Verizon Communications to answer questions about their cable TV customer service and sales methods in the city.

Council chairwoman Gwen Miller and chair pro-tem John Dingfelder say they want to delve into a number of customer complaints, with action by the city possibly beginning this week.

Verizon said Tuesday that it did not think city action is warranted because few official complaints have been registered with the city or county.

"We've experienced a lot of rapid growth in the market, and you expect some growing pains - but overall, from what we see daily, we are doing a good job. And we're continually seeking ways to improve," the company said in statement.

There is no guarantee any public meetings would occur, said Miller who was asked Tuesday about her interest in Verizon. But she wants to provide a venue for residents to air concerns, Miller said, and allow Verizon executives a chance to offer their thoughts.

"This is something we need to do quickly," she said. "I don't want to hear from anyone at Verizon that they're working on the problem. I want to hear that people are getting some satisfaction.