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Author Topic: Qwest ripped me off...?  (Read 618 times)
Riley_N
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« on: March 13, 2009, 03:46:40 PM »

I started service with Qwest 3 months ago. I got home phone, DSL and Directv services. When I called to start the service the sales lady told me I would get everything I wanted for 105 a month before taxes and other associated fees. She said my first bill would be $150 which it was and second would be the regular price of $105. Well I got my second bill and it was $210. She said that 3 months of internet would be free and 14.99 there after. She also said within a few months I would get $75 off my bill for signing up with them. So I went over this $210 dollar bill with the CSR and she said my internet was the highspeed platinum or something like that and that it was $25 a month with no months for free like they said when I signed up. She said that their slower internet package was 14.99 a month but that I had called and upgraded my service BUT even then if I had chose that package I wouldn\'t get it for three months free. Also the lady I signed up with told me my phone package would be 35.99 a month and they ended up charging me 45. So I went round and round with them on the phone and they said there was nothing that I could do because I ordered it on the phone and they don\'t specifically let you know what you\'re getting and the price. Oh and another screw over by Qwest is that the CSR told me that no where on my account did it say I was getting the $75 off my bill. I am so pissed not only because they screwed me like this but because I don\'t know what to do about it. I said I was going to cancel and they could careless. Any suggestions?


qwest repair | qwest billing | qwest customer service | qwest credit
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AliceNWdL
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« Reply #1 on: March 13, 2009, 03:51:34 PM »

ask for a supervisor or the \"executive office\" number. Also sometimes the first bill is more because it is being billed ahead, (Direct TV doesn\'t do that unless you are bundled with Qwest) so it takes a month to catch up. It sounds like there is more going on than that though.


qwest repair | qwest billing | qwest customer service | qwest credit
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