Did someone just steal my cable?

I use Cox Communication for my TV & Internet Cable, today two guys, a near-bald older heavy set black guy with wide set eyes and a young kid about 15 showed up in some sort of uniform and walked around back, I thought nothing of it and went along my way to do homework at a bookstore. I came back, and my cable box is unlocked, and half of the guts are ripped out, and I do not get EITHER cable or internet service now, not even the basic local channels. What just happened?

Did someone just "steal" my cable?
I already called my provider & they're sending someone to reconnect me tomorrow, I'm more interested in what the hell just happened & if anyone can elaborate.

and yes I have paid my bills, etc. all that, the issue isn't with me & the cable company didn't have a record of sending anyone to me

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