I ordered cable service at my apartment for my brother who was staying with me as he recuperated from surgery.
I picked up the cable box and hooked it up to my television. I couldn't receive cable. After I made several calls, a tech attempted to walk me through trouble-shooting procedures over the phone. He couldn't figure out the problem either.
The "phone" tech scheduled another technician to come out and check the problem. This technician determined that the cable in my linen closet had been severed and would need to be spliced in order for the cable to work. Easy enough right? WRONG!
Cox Communication's technician(s) never returned to repair the cable but they did return to pick up the box. This particular Cox worker proceeded to crawl around in my living room, dining room, bedroom and bedroom closet looking for "hidden cable access" I guess. Even after I showed him the severed cable in the linen closet. He simply wrote on his work ticket - customer claims she doesn't have cable.
I thought that showing this nitwit that I didn't have operable cable along with the documentation in my account file regarding the preceeding calls and the fact that a technican had actully come out and SEEN with his own eyes that the cable was inoperable would remedy this situation. Right? Again WRONG!
Cox turned this account in the amount of $125 over to Credit Control Collections. I disputed this after finding it on my credit reports. A Ms. Pelosi - credit account mgr or supervisor - replied by letter that I needed to speak with the collection agency and not Cox. This response AFTER I finally requested she furnish me the work ticket indicating that COX HAD REPAIRED THE SEVERED CABLE since they were so adamant that I received service.
Cox obviously doesn't have the repair ticket because they didn't do the repair. Cox is fraudently claiming I didn't pay a bill for services that I received. That is blatantly false. Is this Cox's way of doing business - charge a customer whether they received service or not. I guess when you have a monopoly in an area, customer's be damned.
An aside - Jimmy stayed only a month before his lung cancer spread to his brain. He lapsed into a coma and passed away at the age of 39.
Obviously after he left, I gave less than a damn about dealing with Cox and it's cable service.
Cox sucks. I want this derogatory mark off all three of my credit reports
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http://www.my3cents.com/productReview.cgi?compid=145&product=cable+serviceAnnandale, VA
