Nothing is worse than losing your cable TV due to a cut cable line. The biggest hassle is knowing that it is going to take the cable company an average of one week to come out and repair the cut cable line. We have tried to help make that process a little easier by collecting all of the contact information for the major cable TV companies and placed them here for your convenience. We recommend the following multi-level approach to dealing with the cable companies:
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Level 1 – Call Centers
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Level 2 – Company Websites
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- All of the providers that we assist with have customer service numbers that you can call to place a repair order. Like most companies, they are automated. We will tell you how to bypass their automated systems.
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- All of the providers that we assist with also have websites that allow you to place service orders online. These generally require you to create an account with the provider and really don’t do a good job of giving you confidence that the repair will take place on schedule.
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- AT&T Repairs – Call (800) 288-2747 Press 0 at each prompt, ignoring messages. Eventually you will talk to a person.
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- AT&T Repairs – Place your service repair request online here.
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- Charter Communications Repairs – (866) 472-2200 Press 0 at each prompt, ignoring messages. Eventually you will talk to a person. or 1-888-438-2427. Select option 2 for Charter Telephone® service. Then enter your 10-digit phone number and select option 3, “Problem with your telephone service.”
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- Comcast Repairs – (800) 266-2278 Press * at each prompt, ignoring messages. Eventually you will talk to a person.
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- Comcast Repairs – Place your service repair request online here. You can also send them an email by going here.
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- Cox Repairs – (866) 940-9330 Press 0 at each prompt, ignoring messages. Eventually you will talk to a person.
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- Cox Repairs – You select the region first and then enter in your repair request.
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- Qwest Repairs – (800) 244-1111 Press 1; say “operator” at all subsequent prompts. Eventually you will talk to a person.
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- Time Warner Repairs – (800) 762-3786 Press 0 at each prompt, ignoring messages. Eventually you will talk to a person..
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- Time Warner Repairs – They also are regional, but you can use this website as your starting point.
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- Verizon Repairs – (800) 275-2355 Direct to human at times, otherwise press 00.
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- Verizon Repairs – Place your service repair request online here. Or get mor info in their help section.
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